I spent several hours on the phone and internet talking to representatives.I sent letters and “chat” online with AT&T about my situation.
On June 14, 2017 AT&T removed my landline and installed a digital line with phone & internet.
For some inexplicable reason AT&T created a new account (#251257181) with the phone installation.
She stated I would be contacted by the Direc TV manager because she didn’t understand other activities and charges on my account. Reply May I PLEASE have someone from at least middle management contact me about the challenges I have been having with AT&T broadband, Vo IP, and the ugly red headed step-child… I have been quite a happy customer of Direc Tv for 20 years UNTIL the big MOVE!!
I did my due diligence, so I thought, to bundle services in order to keep my beloved Direc Tv and unfortunately since August, I have had a NIGHTMARE on my hands!
In August 2017, I attempted to obtain a different telephone and cable service due to poor telephone service and no cable-TV service from AT&T. On August 11, 2017 I talked to Adam in the AT&T “Loyalty/Retention” department.
Adam determined why I wasn’t receiving cable-TV service but stated he could only fix the technical part; I would have to talk to billing to correct the statement errors. Termination request were performed by AT&T representative Dana.AT&T stated I owed 3.47 and was past due .97.The total charges on my bill for July 2017 were 4.05! My cable TV service was not restored and my previous DIRECTV account (#28562770) was closed by AT&T.AT&T charged me activation, reactivation, and installation fees for a new DIRECTV account.AT&T added multiple premium TV channels (Cramming) to the new account. AT&T never obtained my agreement or permission about any account modifications. The original agreement (contract) was to reduce my monthly payment.I received an email from AT&T stating they are installing Internet-Phone, and Direc TV cable.