If your e-mail address is no longer valid please contact your financial institution to request it be changed. A: If you are successfully logged into your personal page, you can change your user id by selecting "My Account" and then "Change User Id." You will be asked for your current user id, your new user id, and your current password, and then select save. A: If you are successfully logged into your personal page, you can change your e-mail address by selecting "My Account", "Contact Data," and then "Update." You will then be able to enter your new e-mail address, or you can call your financial institution to make this change. A: For your security the redemption center cannot change your address.
Please contact your financial institution directly to determine its change of address procedures.
Car rental awards are for select rental agencies and must be requested at least 21 days in advance of travel. All taxes, fees, surcharges, and optional items are the responsibility of the award holder.
Advance reservations may be required and are subject to availability at time of booking.Hotel awards are valid at participating locations and may be subject to change without notice.Points, credits, and cash refunds will not be issued for any changes or canceled awards and are not redeemable for cash and are void if sold for cash or other consideration.Hotel awards will be fulfilled either by a paper certificate or plastic card depending on the award selected. A: You can redeem your points by signing in and selecting "Order Award" on the redemption site or by calling one of our representatives.Interest on purchases and balance transfers will be charged on the first day of the following billing cycle. A: You may receive this error if your account is no longer active, or if your financial institution modified the name on your account.
Please contact the Awards Redemption Center at 1-877-909-1450 and say "information." An Awards Representative will be able to determine the cause of the error message and help you resolve it.A: You can find the address information under the Contact Data section of the "My Account" section on the left navigation bar. Hotel awards are for select hotels and must be requested at least 21 days in advance of travel. Awards may be subject to local taxes and fees, which are at the account holder's expense.Awards are subject to any terms or conditions imposed by the hotel.Q: What are the requirements for setting a password?A: Passwords must contain a minimum of six characters and may not exceed 23 characters.You may use a combination of capital and lowercase letters, numbers, and special characters.