About 20% of the agents had problems installing the software due to incompatibilities with hardware and operating systems.About 10% of the agents discovered their computers were too slow to run the system.
Initial feedback from the 10 agents indicated that the new application worked correctly, but some tasks were hard to understand and perform.
Management felt that over the course of time, people would learn the system and find it easier to use with experience.
After four weeks, the company decided to implement another product, but this time more field testing was performed, other customers of the product were referenced, and more extensive testing was performed for interoperability, compatibility, correctness, and usability.
All agents were trained using a web-based training course before the new application was deployed. This case study is not a true story, but it is based in representative projects I have seen in acquiring and deploying COTS products.
From this example, we can see the need for testing, but what are the issues in COTS testing and how do we solve them?
The customer has no access to source code in COTS products.Instead of writing its own application, the company has chosen to buy a site license of a popular contact management application.The solution appears to be cost-effective, as the total cost of the software to be deployed to all agents will be about 0,000 as compared to an in-house development estimate of 0,000.Disclose is a method and system for software remediation.According to some embodiments of the present invention, a data storage device may store one or more sets of related software application image blocks, wherein a set of image blocks is associated with a software application and is generated by...A help line was established to provide support to the agents.